Contact Us & Chat Support

EDUCATION SALES 

Ready to order, or have a question?

We're here to discuss quotes, orders, upgrades and multi-seat licensing at the classroom, school, district or state level. 

Our Education Specialist is ready to help. Just choose one of Four Easy Ways to Contact Us:

We accept credit cards, PO's and school procurement cards.

Call: Toll Free 1-877-290-8256

Fax: Purchase Orders may be faxed 24 hours a day to 952-935-4050

Mail: If you prefer, please mail your authorized Purchase Order to:

 

     Starry Night Education

     Simulation Curriculum Corp

     11900 Wayzata Blvd - Suite 126

     Minnetonka, MN 55305

 

Email: education@starrynighteducation.com

QUESTIONS ABOUT YOUR ORDER

If you have questions about your order, including shipping issues, missing order confirmation emails (check your SPAM folder!) or credit card payment questions, please visit our Support site. Our customer service representative will happy to help you.

TECHNICAL SUPPORT

 

There is no phone number for technical support.

 

If you are having a problem downloading, installing, registering or running Starry Night or The Layered Earth, please visit our Support Website, review the solutions for common issues, and search the extensive knowledge base.  

If you can not find a solution on the support website you can submit a ticket request for assistance.

Live Chat support agents are available on this page during regular business hours.

If a Live Chat support agent is not available to assist you at this time please feel free to leave your email address, phone number and a brief message.  We will contact you as soon as possible.  But, please do also explore the solutions available on our Support Website.

You will be asked a few short questions about your problem so the right tech support representative can most effectively help you. We offer email, instant messenger, and remote support, depending on the situation. Support is free for all our customers.

Our support ticket system is absolutely the fastest most effective way for you to receive help. We can almost always fix problems related to our software.

We will try our best to help you with other technical problems (e.g. related to your computer's operating system, graphics card or how you are connecting to a telescope) that may affecting how you use our products.

It's going to be OK.

ALL OTHER QUESTIONS

Please email us at info@simulationcurriculum.com

or call 1-866-688-4175

We look forward to hearing from you!